Wayfinding through Life's Challenges : Coping and Survival.

By: Gow, Kathryn MContributor(s): Celinski, Marek JSeries: Psychology of Emotions, Motivations and ActionsPublisher: Hauppauge : Nova Science Publishers, Incorporated, 2011Copyright date: ©2011Description: 1 online resource (571 pages)Content type: text Media type: computer Carrier type: online resourceISBN: 9781619426986Subject(s): Adjustment (Psychology);Resilience (Personality trait)Genre/Form: Electronic books. Additional physical formats: Print version:: Wayfinding through Life's Challenges: Coping and SurvivalDDC classification: 155.2/4 LOC classification: BF335 -- .W39 2011ebOnline resources: Click to View
Contents:
Intro -- WAYFINDING THROUGH LIFE'S CHALLENGES: COPING AND SURVIVAL -- WAYFINDING THROUGH LIFE'S CHALLENGES: COPING AND SURVIVAL -- CONTENTS -- PREFACE -- OVERVIEW -- OVERVIEW OF CHAPTERS -- Underpinnings in Theory and Measurement -- General Applications -- Hell and Something Like It -- The World of Work -- Education and Training -- Postscript -- REFERENCES -- PART 1:A CLOSER LOOK AT SOME OF THE CONCEPTS AND MEASURES RELATED TO COPING AND RESILIENCE -- TRENDS IN RESILIENCE THEORY AND RESEARCH -- ABSTRACT -- INTRODUCTION -- SOME PROTOTYPICAL FORMULATIONS OF RESILIENCE -- Locus of Control -- Self-Efficacy -- PRIMARY CONCEPTS OF RESILI -- Sense of Coherence -- Hardiness -- Ego-Resiliency -- Flow -- CONCLUSION -- ACKNOWLEDGMENTS -- REFERENCES -- LIFE IS MORE THAN SURVIVAL: EXPLORING LINKS BETWEEN ANTONOVSKY‟S SALUTOGENIC THEORY AND THE CONCEPT OF RESILIENCE -- ABSTRACT -- INTRODUCTION -- THE ROLE OF SALUTOGENIC THEORY IN HEALTH AND WELLBEING -- The Frameworks -- An Asset Approach Focusing on Resources -- Life Orientation and Processes -- The Question is More Important than the Answer -- A Lifelong Development of the SOC -- The Theoretical Foundation -- Definitions of the Concepts -- The Operationalisation -- The Implementation -- The Evidence Base of Salutogenesis -- The "Salutogenic Umbrella" -- From Learned Resourcefulness to Healthy Learning -- CONCLUSION -- REFERENCES -- SOCIAL AND EMOTIONAL INTELLIGENCE: CONTRIBUTORS TO RESILIENCE AND RESOURCEFULNESS -- ABSTRACT -- INTRODUCTION -- Concepts of Resilience and Resourcefulness -- SOCIAL AND EMOTIONAL INTELLIGENCE -- Constructs of Social and Emotional Intelligence -- Linking Constructs to Clinical Conditions -- MEASUREMENT OF SOCIAL AND EMOTIONAL INTELLIGENCE -- Recent Studies on Social Intelligence with Clinical Populations -- CONCLUSION.
APPENDIX: SAMPLE OF ITEMS FROM THE SOCIAL INTELLIGENCE TEST-REVISED (SIT-R) -- Test 1. Judgment In Social Situations -- Test 2. Observation of Human Behaviour -- Test 3. Recognition of the Mental State of the Speaker -- Test 4. Sense of Humour -- REFERENCES -- PERSONALITY CHARACTERISTICS RELATED TO RESILIENCE: SEEKING FOR A COMMON CORE -- ABSTRACT -- INTRODUCTION -- CHARACTERIZATION OF SELECTED RESILIENCE CONSTRUCTS -- Focus of the Research -- METHOD -- Sample -- Measures -- RESULTS -- Analyses -- Descriptive Statistics -- Correlation Analysis -- Multitrait-Multimethod Matrix Approach -- Resilience Measures -- Burnout Measures -- Principal Component Analysis -- Factors as Dimensions -- DISCUSSION -- Suggestions for Further Resea -- CONCLUSION -- ACKNOWLEDGMENTS -- REFERENCES -- MEASURING COPING VERSUS SYMPTOM INTENSITY: IMPLICATIONS FOR CLINICAL PRACTICE -- ABSTRACT -- INTRODUCTION -- REHABILITATION SURVEY OF PROBLEMSAND COPING (R-SOPAC) -- SYMPTOMS AND COPING AS REFLECTIONS OF RESILIENCEAND RESOURCEFULNESS -- USEFULNESS OF THE R-SOPAC IN DOCUMENTING THERAPY OUTCOMES -- SUMMARY OF R-SOPAC PSYCHOMETRIC PROPERTIES -- CONCLUSION -- ACKNOWLEDGMENTS -- REFERENCES -- USE OF „R-SOPAC‟ IN CASES OF PHYSICAL AND PSYCHOLOGICAL TRAUMA AND STRESS -- ABSTRACT -- INTRODUCTION -- BACKGROUND AND EVOLUTION OF THE R-SOPAC -- THE R-SOPAC ITEM SELECTION AND ITSCLINICAL SIGNIFICANC -- EVIDENTIARY SUPPORT FOR THE R-SOPAC AS A PROXYOF BROAD HEALTH OUTCOMES IN THE CONTEXTSOF RESILIENCE AND RESOURCEFULNESS -- DISCUSSION -- CASE STUDY ILLUSTRATION -- CONCLUSION -- PART 2:HOW HUMANS COPE AND SURVIVE IN A WIDE VARIETY OF LIFE‟S CHALLENGES -- THE ROLE OF COPING IN THE DEVELOPMENT AND TREATMENT OF CHRONIC PAIN -- ABSTRACT -- INTRODUCTION -- THE BIOPSYCHOSOCIAL MODEL OF CHRONIC PAIN -- COPING STRATEGIES -- Different Measures of Coping -- Adaptive Versus Maladaptive Coping.
MODERATORS OF COPING -- Appraisals and Beliefs -- Perceived Control and Self-Efficacy -- Catastrophizing Beliefs -- Religion and Spirituality -- Dispositional Factors -- INTERVENTIONS -- Cognitive Behavioral Therapy -- CONCLUSION -- REFERENCES -- RELIGIOUS ORIENTATION AND ITS RELATIONSHIP TO WELL BEING AND OPEN-CLOSE MINDEDNESS ACROSS RELIGIOUS GROUPS -- ABSTRACT -- INTRODUCTION -- WELL-BEING -- OPEN- CLOSED MINDEDNESS -- AIMS AND HYPOTHESES -- METHOD -- Participants -- Measures -- Design -- Procedure -- RESULTS -- DISCUSSION -- CONCLUSION -- REFERENCES -- LIFE‟S STRESSORS, PERSONALITYAND NIGHTMARES -- ABSTRACT -- INTRODUCTION -- NIGHTMARES AND PERSONALITY -- THE CURRENT STUDY -- METHOD -- Participants -- Materials -- Design -- RESULTS -- DISCUSSION -- CONCLUSION -- ACKNOWLEDGMENTS -- REFERENCES -- COPING, STRESS AND ANXIETYIN ELITE ATHLETES -- ABSTRACT -- INTRODUCTION -- Facilitative Performance Factors -- Over Striving and Resource Overload -- Burnout -- Factors Contributing to Burnout -- Anxiety and Sporting Performance -- AIMS AND HYPOTHESES -- METHOD -- Participants -- Measures -- Procedure -- RESULTS -- Descriptive Statistics and Normative Comparisons -- Gender and Age Comparisons -- Correlations and Mediation Analyses -- DISCUSSION -- Evaluation of Hypotheses -- Prediction of Burnout -- Sample and Normative Comparisons -- Age Differences -- Reflections and Suggestions -- CONCLUSION -- ACKNOWLEDGMENTS -- REFERENCES -- THE RELATIONSHIP BETWEEN EGO STRENGTH, COPING STYLE AND ADJUSTMENT TO MARITAL SEPARATION -- ABSTRACT -- INTRODUCTION -- Ego Strength and Resilience -- Coping Style -- Life Satisfaction -- METHOD -- Design -- Participants -- Attrition -- Initiation of Separation -- Personality Measures -- Adjustment Measures -- Procedure -- RESULTS -- Data Cleaning and Screening -- Significance Levels -- Adjustment Change over Time.
Prediction of Adjustment over Time -- DISCUSSION -- CONCLUSION -- REFERENCES -- PART 3:HOW HUMANS COPE WHEN ALL HELL BREAKS LOOSE -- FACTORS INFLUENCING DIFFERENTIAL RESILIENCY AMONG HOLOCAUST SURVIVORS -- ABSTRACT -- INTRODUCTION -- Influence of Age -- Nature of Holocaust Experiences -- Country of Origin -- Familial Losses -- Aims and Approach -- METHOD -- Summary of Existing Literature -- Empirical Study -- RESULTS -- Age During the Holocaust -- Review of Existing Literature -- Empirical Study Results -- Nature of Holocaust Experiences -- Review of Existing Literature -- Country of Origin -- Review of Existing Literature -- Empirical Study Results -- Loss of Family Members/Sole Survivorship -- Review of Existing Literature -- Empirical Study Results -- DISCUSSION -- CONCLUSION -- REFERENCES -- EXPLORING COPING FACTORS ON PSYCHOLOGICAL DISTRESS OF PRACTISING RELIGIOUS FLOOD VICTIMS -- ABSTRACT -- INTRODUCTION -- Limitations of Religious Research on Natural Disasters -- Global Religiosity -- Religious Coping -- Aims and Hypotheses -- METHOD -- Design -- Participants -- Procedure -- Measures -- RESULTS -- Descriptive Statistics -- Factor Analysis -- Correlational Analyses -- Determination of Religious Model -- Hierarchical Regression Analyses -- Mediation Analyses -- Path Analyses -- DISCUSSION -- CONCLUSION -- REFERENCES -- A SOLDIER‟S TALE: RESILIENCE AS A COLLECTIVE, RATHER THAN AS AN INDIVIDUAL, RESPONSETO EXTREME CHALLENGE -- ABSTRACT -- INTRODUCTION -- Cohesion Factors -- INDIVIDUAL STRESS FACTORS AFFECTINGMILITARY OPERATIONS -- THE PATHOLOGY OF MODERN MILITARY OPERATIONS -- MODERN WARFARE TECHNIQUES -- RESOURCEFULNESS AND RESILIENCE -- CONCLUSION -- REFERENCES -- HOW EMERGENCY SERVICE WORKERS COPE WITH, AND GROW FROM, WORK-RELATED STRESS AND TRAUMA -- ABSTRACT -- INTRODUCTION -- POSTTRAUMATIC GROWTH -- COPING AND POSTTRAUMATIC GROWTH -- Coping.
Social Support and Interpersonal Relationships -- Humour -- Cognitive Appraisals -- Bestowing Meaning -- Religion and Spirituality -- Problem-Focused or Instrumental Coping -- A VARIED REPERTOIRE OF RESOURCES AND STRATEGIES -- Psycho-Education -- CONCLUSION -- REFERENCES -- PSYCHOLOGICAL RESILIENCE TRAINING IN THE AUSTRALIAN DEFENCE FORCE -- ABSTRACT -- INTRODUCTION -- THE THEORETICAL ORIGINS OF ADF RESILIENCE TRAINING -- THE EVIDENCE FOR COGNITIVE BEHAVIOURALINTERVENTIONS -- The Evidence for Cognitive Behavioural Interventions in the Military -- THE EVIDENCE FOR TEACHING AROUSAL MANAGEMENT SKILLS IN PSYCHOLOGICAL RESILIENCE PROGRAMS FOR ADF MEMBERS -- Military Research in Arousal Management -- What Works? -- PSYCHOLOGICAL RESILIENCE TRAINING IN THE ADF -- THE FUTURE OF RESILIENCE TRAINING IN THE ADF -- CONCLUSION -- REFERENCES -- PART 4:SURVIVING WORK PRESSURESAND ORGANISATIONAL LIFE -- PREDICTING ADAPTABILITY IN MIXED-CULTURE TEAMS IN AN AIRPORT SIMULATION -- ABSTRACT -- INTRODUCTION -- RESILIENCE -- Mediators of Adaptive Performance -- Resourcefulness Revealed in Adaptive Performance -- AIMS AND HYPOTHESES -- METHOD -- Participants -- Materials -- Description of Team Scenario for Study -- Procedure -- RESULTS -- DISCUSSION -- CONCLUSION -- ACKNOWLEDGMENTS -- REFERENCES -- COPING STRATEGIES AND HEALTHAMONG CALL CENTRE OPERATORS -- ABSTRACT -- INTRODUCTION -- What Do We Know about the Nature of the Call Centre Environment? -- Coping Strategies and Health/Stress Indicators in Call Centre Staff -- METHOD -- Materials -- Procedure -- RESULTS -- Days off Work -- DISCUSSION -- CONCLUSION -- REFERENCES -- EMPLOYEE PERCEIVED WORKPLACE STRESS: EXAMINING CORE SELF-EVALUATIONS, POLITICAL SKILL, COPING STRATEGIES AND SUPPORT -- ABSTRACT -- INTRODUCTION -- Stress and Coping -- ENVIRONMENTAL ANTECEDENTS -- Role Stressors -- RESOURCES -- Core Self-Evaluations.
Political Skill.
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Intro -- WAYFINDING THROUGH LIFE'S CHALLENGES: COPING AND SURVIVAL -- WAYFINDING THROUGH LIFE'S CHALLENGES: COPING AND SURVIVAL -- CONTENTS -- PREFACE -- OVERVIEW -- OVERVIEW OF CHAPTERS -- Underpinnings in Theory and Measurement -- General Applications -- Hell and Something Like It -- The World of Work -- Education and Training -- Postscript -- REFERENCES -- PART 1:A CLOSER LOOK AT SOME OF THE CONCEPTS AND MEASURES RELATED TO COPING AND RESILIENCE -- TRENDS IN RESILIENCE THEORY AND RESEARCH -- ABSTRACT -- INTRODUCTION -- SOME PROTOTYPICAL FORMULATIONS OF RESILIENCE -- Locus of Control -- Self-Efficacy -- PRIMARY CONCEPTS OF RESILI -- Sense of Coherence -- Hardiness -- Ego-Resiliency -- Flow -- CONCLUSION -- ACKNOWLEDGMENTS -- REFERENCES -- LIFE IS MORE THAN SURVIVAL: EXPLORING LINKS BETWEEN ANTONOVSKY‟S SALUTOGENIC THEORY AND THE CONCEPT OF RESILIENCE -- ABSTRACT -- INTRODUCTION -- THE ROLE OF SALUTOGENIC THEORY IN HEALTH AND WELLBEING -- The Frameworks -- An Asset Approach Focusing on Resources -- Life Orientation and Processes -- The Question is More Important than the Answer -- A Lifelong Development of the SOC -- The Theoretical Foundation -- Definitions of the Concepts -- The Operationalisation -- The Implementation -- The Evidence Base of Salutogenesis -- The "Salutogenic Umbrella" -- From Learned Resourcefulness to Healthy Learning -- CONCLUSION -- REFERENCES -- SOCIAL AND EMOTIONAL INTELLIGENCE: CONTRIBUTORS TO RESILIENCE AND RESOURCEFULNESS -- ABSTRACT -- INTRODUCTION -- Concepts of Resilience and Resourcefulness -- SOCIAL AND EMOTIONAL INTELLIGENCE -- Constructs of Social and Emotional Intelligence -- Linking Constructs to Clinical Conditions -- MEASUREMENT OF SOCIAL AND EMOTIONAL INTELLIGENCE -- Recent Studies on Social Intelligence with Clinical Populations -- CONCLUSION.

APPENDIX: SAMPLE OF ITEMS FROM THE SOCIAL INTELLIGENCE TEST-REVISED (SIT-R) -- Test 1. Judgment In Social Situations -- Test 2. Observation of Human Behaviour -- Test 3. Recognition of the Mental State of the Speaker -- Test 4. Sense of Humour -- REFERENCES -- PERSONALITY CHARACTERISTICS RELATED TO RESILIENCE: SEEKING FOR A COMMON CORE -- ABSTRACT -- INTRODUCTION -- CHARACTERIZATION OF SELECTED RESILIENCE CONSTRUCTS -- Focus of the Research -- METHOD -- Sample -- Measures -- RESULTS -- Analyses -- Descriptive Statistics -- Correlation Analysis -- Multitrait-Multimethod Matrix Approach -- Resilience Measures -- Burnout Measures -- Principal Component Analysis -- Factors as Dimensions -- DISCUSSION -- Suggestions for Further Resea -- CONCLUSION -- ACKNOWLEDGMENTS -- REFERENCES -- MEASURING COPING VERSUS SYMPTOM INTENSITY: IMPLICATIONS FOR CLINICAL PRACTICE -- ABSTRACT -- INTRODUCTION -- REHABILITATION SURVEY OF PROBLEMSAND COPING (R-SOPAC) -- SYMPTOMS AND COPING AS REFLECTIONS OF RESILIENCEAND RESOURCEFULNESS -- USEFULNESS OF THE R-SOPAC IN DOCUMENTING THERAPY OUTCOMES -- SUMMARY OF R-SOPAC PSYCHOMETRIC PROPERTIES -- CONCLUSION -- ACKNOWLEDGMENTS -- REFERENCES -- USE OF „R-SOPAC‟ IN CASES OF PHYSICAL AND PSYCHOLOGICAL TRAUMA AND STRESS -- ABSTRACT -- INTRODUCTION -- BACKGROUND AND EVOLUTION OF THE R-SOPAC -- THE R-SOPAC ITEM SELECTION AND ITSCLINICAL SIGNIFICANC -- EVIDENTIARY SUPPORT FOR THE R-SOPAC AS A PROXYOF BROAD HEALTH OUTCOMES IN THE CONTEXTSOF RESILIENCE AND RESOURCEFULNESS -- DISCUSSION -- CASE STUDY ILLUSTRATION -- CONCLUSION -- PART 2:HOW HUMANS COPE AND SURVIVE IN A WIDE VARIETY OF LIFE‟S CHALLENGES -- THE ROLE OF COPING IN THE DEVELOPMENT AND TREATMENT OF CHRONIC PAIN -- ABSTRACT -- INTRODUCTION -- THE BIOPSYCHOSOCIAL MODEL OF CHRONIC PAIN -- COPING STRATEGIES -- Different Measures of Coping -- Adaptive Versus Maladaptive Coping.

MODERATORS OF COPING -- Appraisals and Beliefs -- Perceived Control and Self-Efficacy -- Catastrophizing Beliefs -- Religion and Spirituality -- Dispositional Factors -- INTERVENTIONS -- Cognitive Behavioral Therapy -- CONCLUSION -- REFERENCES -- RELIGIOUS ORIENTATION AND ITS RELATIONSHIP TO WELL BEING AND OPEN-CLOSE MINDEDNESS ACROSS RELIGIOUS GROUPS -- ABSTRACT -- INTRODUCTION -- WELL-BEING -- OPEN- CLOSED MINDEDNESS -- AIMS AND HYPOTHESES -- METHOD -- Participants -- Measures -- Design -- Procedure -- RESULTS -- DISCUSSION -- CONCLUSION -- REFERENCES -- LIFE‟S STRESSORS, PERSONALITYAND NIGHTMARES -- ABSTRACT -- INTRODUCTION -- NIGHTMARES AND PERSONALITY -- THE CURRENT STUDY -- METHOD -- Participants -- Materials -- Design -- RESULTS -- DISCUSSION -- CONCLUSION -- ACKNOWLEDGMENTS -- REFERENCES -- COPING, STRESS AND ANXIETYIN ELITE ATHLETES -- ABSTRACT -- INTRODUCTION -- Facilitative Performance Factors -- Over Striving and Resource Overload -- Burnout -- Factors Contributing to Burnout -- Anxiety and Sporting Performance -- AIMS AND HYPOTHESES -- METHOD -- Participants -- Measures -- Procedure -- RESULTS -- Descriptive Statistics and Normative Comparisons -- Gender and Age Comparisons -- Correlations and Mediation Analyses -- DISCUSSION -- Evaluation of Hypotheses -- Prediction of Burnout -- Sample and Normative Comparisons -- Age Differences -- Reflections and Suggestions -- CONCLUSION -- ACKNOWLEDGMENTS -- REFERENCES -- THE RELATIONSHIP BETWEEN EGO STRENGTH, COPING STYLE AND ADJUSTMENT TO MARITAL SEPARATION -- ABSTRACT -- INTRODUCTION -- Ego Strength and Resilience -- Coping Style -- Life Satisfaction -- METHOD -- Design -- Participants -- Attrition -- Initiation of Separation -- Personality Measures -- Adjustment Measures -- Procedure -- RESULTS -- Data Cleaning and Screening -- Significance Levels -- Adjustment Change over Time.

Prediction of Adjustment over Time -- DISCUSSION -- CONCLUSION -- REFERENCES -- PART 3:HOW HUMANS COPE WHEN ALL HELL BREAKS LOOSE -- FACTORS INFLUENCING DIFFERENTIAL RESILIENCY AMONG HOLOCAUST SURVIVORS -- ABSTRACT -- INTRODUCTION -- Influence of Age -- Nature of Holocaust Experiences -- Country of Origin -- Familial Losses -- Aims and Approach -- METHOD -- Summary of Existing Literature -- Empirical Study -- RESULTS -- Age During the Holocaust -- Review of Existing Literature -- Empirical Study Results -- Nature of Holocaust Experiences -- Review of Existing Literature -- Country of Origin -- Review of Existing Literature -- Empirical Study Results -- Loss of Family Members/Sole Survivorship -- Review of Existing Literature -- Empirical Study Results -- DISCUSSION -- CONCLUSION -- REFERENCES -- EXPLORING COPING FACTORS ON PSYCHOLOGICAL DISTRESS OF PRACTISING RELIGIOUS FLOOD VICTIMS -- ABSTRACT -- INTRODUCTION -- Limitations of Religious Research on Natural Disasters -- Global Religiosity -- Religious Coping -- Aims and Hypotheses -- METHOD -- Design -- Participants -- Procedure -- Measures -- RESULTS -- Descriptive Statistics -- Factor Analysis -- Correlational Analyses -- Determination of Religious Model -- Hierarchical Regression Analyses -- Mediation Analyses -- Path Analyses -- DISCUSSION -- CONCLUSION -- REFERENCES -- A SOLDIER‟S TALE: RESILIENCE AS A COLLECTIVE, RATHER THAN AS AN INDIVIDUAL, RESPONSETO EXTREME CHALLENGE -- ABSTRACT -- INTRODUCTION -- Cohesion Factors -- INDIVIDUAL STRESS FACTORS AFFECTINGMILITARY OPERATIONS -- THE PATHOLOGY OF MODERN MILITARY OPERATIONS -- MODERN WARFARE TECHNIQUES -- RESOURCEFULNESS AND RESILIENCE -- CONCLUSION -- REFERENCES -- HOW EMERGENCY SERVICE WORKERS COPE WITH, AND GROW FROM, WORK-RELATED STRESS AND TRAUMA -- ABSTRACT -- INTRODUCTION -- POSTTRAUMATIC GROWTH -- COPING AND POSTTRAUMATIC GROWTH -- Coping.

Social Support and Interpersonal Relationships -- Humour -- Cognitive Appraisals -- Bestowing Meaning -- Religion and Spirituality -- Problem-Focused or Instrumental Coping -- A VARIED REPERTOIRE OF RESOURCES AND STRATEGIES -- Psycho-Education -- CONCLUSION -- REFERENCES -- PSYCHOLOGICAL RESILIENCE TRAINING IN THE AUSTRALIAN DEFENCE FORCE -- ABSTRACT -- INTRODUCTION -- THE THEORETICAL ORIGINS OF ADF RESILIENCE TRAINING -- THE EVIDENCE FOR COGNITIVE BEHAVIOURALINTERVENTIONS -- The Evidence for Cognitive Behavioural Interventions in the Military -- THE EVIDENCE FOR TEACHING AROUSAL MANAGEMENT SKILLS IN PSYCHOLOGICAL RESILIENCE PROGRAMS FOR ADF MEMBERS -- Military Research in Arousal Management -- What Works? -- PSYCHOLOGICAL RESILIENCE TRAINING IN THE ADF -- THE FUTURE OF RESILIENCE TRAINING IN THE ADF -- CONCLUSION -- REFERENCES -- PART 4:SURVIVING WORK PRESSURESAND ORGANISATIONAL LIFE -- PREDICTING ADAPTABILITY IN MIXED-CULTURE TEAMS IN AN AIRPORT SIMULATION -- ABSTRACT -- INTRODUCTION -- RESILIENCE -- Mediators of Adaptive Performance -- Resourcefulness Revealed in Adaptive Performance -- AIMS AND HYPOTHESES -- METHOD -- Participants -- Materials -- Description of Team Scenario for Study -- Procedure -- RESULTS -- DISCUSSION -- CONCLUSION -- ACKNOWLEDGMENTS -- REFERENCES -- COPING STRATEGIES AND HEALTHAMONG CALL CENTRE OPERATORS -- ABSTRACT -- INTRODUCTION -- What Do We Know about the Nature of the Call Centre Environment? -- Coping Strategies and Health/Stress Indicators in Call Centre Staff -- METHOD -- Materials -- Procedure -- RESULTS -- Days off Work -- DISCUSSION -- CONCLUSION -- REFERENCES -- EMPLOYEE PERCEIVED WORKPLACE STRESS: EXAMINING CORE SELF-EVALUATIONS, POLITICAL SKILL, COPING STRATEGIES AND SUPPORT -- ABSTRACT -- INTRODUCTION -- Stress and Coping -- ENVIRONMENTAL ANTECEDENTS -- Role Stressors -- RESOURCES -- Core Self-Evaluations.

Political Skill.

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